What You’ll Learn
Why does your organization exist? What do you value? For most organizations, their mission and values include a commitment to delivering quality products and services and serving both internal and external customers. As budgets dwindle and competition increases, organizations must find creative ways to meet customer needs. Value-driven customer service is about building a deeper understanding of the customer’s needs and challenges you to improve quality and service. The skills learned in this learning lab will connect employees to the core values, mission, and goals of an organization to promote more meaningful exchanges with customers.
- Practice unique communication strategies for internal and external customer service
- Develop and practice quick techniques to clarify needs and support customer satisfaction
- Explore the role of facts and feelings in diverse customer interactions
- Create and develop value-based scripts for serving difficult customers
Who Will Benefit
Program Structure
Customized Virtual Micro-Learning Labs
In our interactive virtual environment, participants will engage with students from around the world or within their organization without leaving their desks. They will leave feeling connected, inspired, and ready to apply knowledge.
Contact UsCustomized Instructor-Led Learning Labs
With decades of experience and evidence-based learning strategies, KUSI delivers highly interactive learning labs that leave participants inspired, engaged, and ready to take action.
Contact UsSelf-Paced Learning Experience
Self-paced learning is KUSI’s newest option to provide our award-winning content in a virtual world.This option allows for the experience of live training at your own pace.
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